Quality Settings
Quality Settings The Quality Settings area lets you configure how quality assurance operates acro...
How do I configure my own Manual Evaluation Outcomes?
How do I configure scorecard/reporting labels?
How to create and manage badges (BETA)
How do I edit the words used to describe System Evaluation Outcome?
How do I enable acknowledgement on quality evaluations?
How do I create my own customised scoring templates for line items / questions?
How do I create data-capture (non-scored) questions?
How do I set data capture questions to only accept a numeric response?
How do I configure Customer Experience outcomes?
How can I hide the evaluator's name from agents?
How to add a deadline to Queries
How do I create prompts to help evaluators select the right types of contacts to evaluate?
How do I configure how the system treats line items/questions scored as "Not Applicable" or "Auto-fail"?
How do I configure what results users / agents see?
Controlling Access to Queries