Evaluate
Get help on how to evaluate, set-up and run a calibration session and access completed evaluations
How do I add and playback video files?
How to add multiple evaluations to a conversation
How do I evaluate an end-to-end Customer Experience (CX)?
How do I enable Agents to self-evaluate and/or calibrate?
How do I award (or remove) a badge (BETA)
How do I delete or re-assign a contact?
How do I evaluate a contact?
How do I manually create and assign a contact to evaluate?
How do I participate in a Calibration session?
How do I take over as facilitator of a calibration session?
How do I set up a calibration session based on a contact that has not been evaluated previously?
How do I facilitate a calibration session?
How do I track progress and prepare for a calibration session?
How do I set up a calibration session based on a previously evaluated contact?
How do I edit a calibration session?