Welcome to Community gamification within evaluagent.

Take your conversation quality initiatives to the next level of engagement and team motivation by using Community gamification to drive improvement through awards and healthy team competition. The articles in this section help you understand the features quickly so you can create the right environment for your teams.

If you're an agent, check out the introduction video.

Here's a glimpse of what you can achieve with Community gamification.

The following feature flags and permissions are required to use this feature:

Required Permissions:

Give your team members a personalised experience with profiles that showcase their achievements, including leaderboard ranking, total points earned and levels reached in each engagement. They'll also see their spendable points, allowing them to participate in auctions.

For more information, see Community Profile.

Encourage friendly competition and team camaraderie by displaying user rankings based on points earned. Team members can see how they stack up against their colleagues.

For more information, see Community Leaderboard.

Keep your team engaged by letting them bid on auctions using their hard-earned points. They spend points on rewards that matter to them, and the team boosts participation and motivation.

For more information, see Community Auctions.

Empower managers with data to maintain a relevant and effective gamified environment. The Engagement Report provides insight into user engagement, points allocation and anti-gaming, helping managers fine-tune their improvement strategies.

For more information, see Community Engagement Report.

Tailor the gamified environment to fit your unique quality improvement initiatives. Administrators configure the environment, while managers can create and manage auctions for their teams.

For more information, see Community Gamification Settings.

The articles in this section give you detailed guides and support to make the most of these features.