How do I manage Notifications?
Navigation prompt
Go to SETTINGS > Click Notification settings
From here, you can select which events you wish to notify users about.
There are many events you can choose to notify users about. However, only events linked to modules you have access to will be visible in the table. As you access more modules, more notifications will appear in the table.
To keep things organized, notifications are grouped into tabs. Click a tab to find out what notifications are available for each module.
Editing Notification Settings
SLAs: The SLA feature allows you to define how much time a user has to acknowledge the notification before its service-level agreement (SLA) is breached.
Notify in System: By enabling this option, your users will get a message within evaluagent notifying them of the event and any actions they need to take.
Notify by Email: By enabling this option, your users will get an email notifying them of the event and any actions they need to take.
Please note that email notifications will only be received by users who have an email assigned to their user profile.
Previewing Notifications
You can preview what a notification will look like depending on which options you have turned on. Click the View link and you will see the title, message, and any action button that appears for the selected notification.