I'm not receiving any email notifications?
If you or your users aren't receiving email notifications, there are a few things to check.
How notifications work
evaluagent delivers notifications through two channels:
System notifications (in-app) — appear in the notification bell icon in the header
Email notifications — sent to the user's registered email address
There are no other notification channels. Notifications are organised into categories: Quality, Calibration, Feedback, 1-to-1s & Actions, E-Learning, Community, and General.
Check your notification settings
Go to Settings > Notification settings
From here, you can see each available notification and whether Notify in System and Notify by Email are set to Active or Inactive.
If Notify by Email is set to Inactive for the relevant notification type, your users won't receive emails for that event. Toggle it to Active to enable email delivery.
Troubleshooting steps
If email notifications are enabled but still not arriving:
Verify the user's email address — check their profile in Admin > User Management > Users to confirm the email address is correct
Check spam and junk folders — email notifications can sometimes be caught by filters
Whitelist evaluagent — ask your IT team to add evaluagent's sending domain to your organisation's email whitelist
Test with a different notification type — enable a notification you can easily trigger (e.g., assigning a lesson or providing feedback) to confirm whether the issue is with a specific notification type or all emails
Check SLA settings — some notifications have Service Level Agreement deadlines. If no SLA is set, the notification is informational only
If you've checked all of the above and notifications still aren't arriving, contact evaluagent support for further help.