Community Gamification Settings
The Community Gamification settings allow administrators to configure and manage various aspects of your gamified environment within evaluagent. Let's explore the functionality available in each tab.
If you're an administrator, check out this introduction video.
Accessing Community Settings
To view the Community Settings as an administrator, follow these steps:
Navigation prompt
Go to Settings in the side nav > click Community Settings > view the Engagements, Leaderboard settings, My auctions, and Participating teams tabs displayed next to the Suggestion box settings
Engagements
The Engagements tab is where you can configure and manage Engagement Events within your gamified environment. Engagement Events triggered within evaluagent are the source of points awards that drive the gamification amongst team members and teams, which drives improvements in their conversation quality. The Engagement settings tab consists of the following:
Engagement Event list: View a list of engagement events with details such as event name, description, category, and status.
Engagement Event configuration: Edit engagement events, including points award value, anti-gaming limits, and levels configuration.