If you're encountering an issue with evaluagent and need support, it's important to provide detailed information to help the support team resolve your problem quickly. Here's a step-by-step guide on how to contact evaluagent support and what to include to ensure your request is handled efficiently.
Contacting us via the In-App Help Messenger
Open the evaluagent application in your browser
Log in to your evaluagent account (optional)Open the Help messenger
Click on this icon, usually located in the bottom right corner of the window.This opens the in-app messenger.
Start a new conversation
Click on Messages and then Ask us a question.
If you're shown topic options, choose the one that best matches your issue (e.g., "Technical issue", "Billing", "Product question").
Add a clear title / first message
Begin with a short, descriptive line to help us triage quickly. Examples:"Issue with report generation -- reports not loading"
"Error when accessing dashboard"
"Unable to log in -- urgent"
Provide a detailed description
In your message, include:What happened: brief description of the problem
Steps to reproduce: click-by-click if possible
What you tried: anything you've already checked or changed
Error details: exact error text and where it appears
When it occurred: time/date and timezone
Scope/impact: which users, which teams, which views/reports
Attach helpful files
Screenshots: Capture error messages or the exact screen showing the issue.
Screen recordings (if possible): Show the steps leading to the issue.
To attach, drag and drop files into the messenger or use the paperclip/attachment button.
Include environment/context (optional but useful)
Browser and version (e.g., Chrome 129)
Operating system (e.g., Windows 11, macOS 14)
Affected evaluagent area (e.g., QA forms, Workflows, Reporting)
Any recent changes (new users, permissions, integrations, SSO settings)
Send your message
Review your details and click Send. You'll see your conversation in the Messenger thread.What happens next
You'll receive a confirmation and a reply in Messenger.
If you're away, you may also receive an email notification, allowing you to continue the conversation via email if you prefer.
Our team may request additional details or provide steps to resolve the issue.
Contact us via Email
Open Your Email Client: Start by opening your preferred email client (Outlook, Gmail, etc.).
Compose a New Email: Click on "Compose" or "New Email" to start drafting your support request.
Send to the Correct Address: In the "To" field, enter the evaluagent support email: support@evaluagent.com
Include a Clear Subject Line: Use a descriptive and clear subject line to indicate the issue. This will help the support team prioritise and route your request properly. Examples:
"Issue with report generation -- Reports not loading"
"Error message when accessing dashboard"
"Unable to log into my account -- Urgent"
Write a Detailed Description: In the body of the email, include:
A brief description of the problem
Steps you've taken so far to resolve the issue
Any error messages or issues you've noticed
The time and date the issue occurred
Attach Relevant Files:
Screenshots: Capture any error messages or parts of the screen that are not working as expected.
Screen Recordings: If applicable, provide a screen recording showing the issue step-by-step. This can be very helpful in recreating the problem.
To attach files, simply drag and drop the screenshots/recordings into the email or use the "Attach File" option.
Send the Email: Once you've written the description and attached the files, double-check everything and hit "Send."
Example Email Format:
To: support@evaluagent.com
Subject: Unable to Generate Performance Reports -- "Error Code 503"
Body:
Hi Team,
I am experiencing an issue that prevents me from generating performance reports. Every time I try to generate a report, I receive an error message saying "Error Code 503". This started happening today around 2:00 PM.
I have tried refreshing the page, clearing my browser cache, and using a different browser, but the issue persists.
Attached are some screenshots showing the error message and a screen recording of the steps leading up to the error.
Please let me know if you require any further information to assist in resolving this issue.
Thanks for your help!
Best regards,
[Your Name]
[Your Organisation]
Tips & Troubleshooting
Not seeing the messenger?
Refresh the page and try again after logging back in.
Disable strict ad-blockers or privacy extensions for the app domain.
Allow third-party cookies for the session (some settings can block in-app messengers).
Try an incognito/private window or another browser.
Urgent issues/messenger unavailable
If you can't access the messenger or it's an urgent incident, email support@evaluagent.com with the same details.Data protection
Please don't share passwords, secrets, or personally sensitive data in screenshots or recordings. Redact where needed.Make sure to check your spam/junk folder for any responses from evaluagent support.
Provide as much detail as possible, as this helps speed up the investigation.