Suggestion Box is a way to send anonymous feedback to your contact centre leaders and get your voice heard. When you submit a suggestion, your identity is protected — only the team you belong to is visible to users with permission to view or manage the Suggestion Inbox.

In this quick start guide, we'll cover:

The following feature flags and permissions are required to use this feature:

Required Permissions:

You must have the Submit Suggestion permission to see this menu option. If you can't see it, ask your admin to enable the permission on your user profile. Permissions can be updated within User Management.

Go to Community > click Make a Suggestion > use the New Suggestion tab.

We've tried to make submitting a new suggestion as quick as possible. Complete all the required fields and click Submit.

_Note: depending on the configuration of your account, some options may not be visible._

Once a suggestion is submitted, a notification is sent to the people responsible for managing the Suggestion Inbox. These admin users can then view and change the status of your suggestion alongside suggestions from your colleagues.

You can view the status of any suggestion you've previously made by returning to Make a Suggestion and clicking Previous Suggestions, where you'll see a table of your submissions.

If you can no longer see your suggestion, see Troubleshooting below.

Users with the ability to manage the Suggestion Inbox can also delete suggestions to manage duplicates or ones that are no longer relevant. If you think this has happened, contact your manager first. If they confirm it hasn't been deleted, contact our customer support team.

Access is permission-based. Your admin may have altered permissions for your role if you no longer see the options. Note: this only restricts your ability to raise new suggestions or view progress. Any submitted suggestions aren't deleted automatically.

If you have questions after reading this support material, contact the support team.