How do I message an action assignee?
Required Feature Flags
The following feature flags and permissions are required to use this feature:
Feature Flag | Technical Name | Description |
One-to-Ones |
| Enables 1-to-1s and actions functionality |
Required Permissions:
You must be either the action creator or the action assignee to send messages on an action
What Action Messages Are For
Every action has a built-in message thread. It's a private conversation between you (as the creator) and the assignee, attached directly to the action record. Use it to:
Check in on progress before the due date
Share extra resources or guidance
Report progress or completion
Ask a question or request a deadline extension
The whole thread stays on the action, so you've got a record of the conversation alongside the action itself.
Opening the Messages on an Action
Step 1 — Go to Actions & 1-to-1s > click 1-to-1 records & actions.
Step 2 — Click the Actions tab and open the action you want to message about.
Step 3 — Scroll to the Messages section on the action detail page.
You can also open an action from a notification (in-app or email) — the link takes you straight to the action with the message thread visible.
Sending a Message
Step 1 — In the Messages section, type your message in the composition box.
Step 2 — Click Send.
The other party gets an email notification and an in-app alert. Your message appears in the thread with your name and a timestamp.
Reading the Thread
The thread shows every message in chronological order with:
The author's name
The date and time the message was sent
The message content
A read indicator showing whether the recipient has viewed your message
Unread messages are highlighted so you can spot them quickly.
When to Use Messages vs. Other Channels
Action messages are tied to a specific action, so they're best for anything action-related — progress updates, clarifications, deadline changes, completion confirmation.
For broader coaching conversations, use a 1-to-1 meeting. For anything that needs to involve a third person, use email or your team's normal channel — action messages are private to creator and assignee only.
Tips
Reply within a day or two. Leaving messages hanging slows the action down.
Be specific. "I've completed it — here's what I did" beats "done".
If the assignee asks for an extension, update the due date on the action so it reflects the new deadline.
Messages don't change the action's status. You still need to close the action manually when it's complete.