Managing Suggestion Box Settings
Configuring your Suggestion Box Settings
The out-of-the-box Suggestion Box settings are designed so that you can roll out this feature as quickly as possible however like all evaluagent products, we offer a significant amount of customisation from within the Suggestion Box settings page.
How do I activate/deactivate/edit feedback "types"?
Navigation prompt
Go to Settings > Click Community > Click the Suggestion Box tab
To deactivate the type (e.g. not make it selectable when submitting a suggestion), untick the "Active category" box
To change the Feedback Type from "New Idea" to something else such as "Good idea" then simply change the wording within the label option and hit "Save Changes" button at the bottom of the settings page
To change the placeholder text, repeat the above within the "Prompt" area
How can I manage the list of available "Statuses"?
Navigation prompt
Go to Settings > Click Community > Click the Suggestion Box tab
To add a status simply type the name and click "Add Status". This will add this status to the list of available options.
To edit an existing status name, click the pencil icon. Any suggestions with this status will be updated with its new name.
To delete a status, click the dustbin icon where applicable. Don't worry - the suggestion will not be deleted but will revert back to its earlier state.
How can I manage the list of available "tags"?
Navigation prompt
Go to Settings > Click Community > Click the Suggestion Box tab
To add a tag simply type the name and click "Add Tag". This will add this tag to the list of available options when next processing suggestions.
To edit an existing Tag, click the pencil icon. Any Suggestion with this Tag will be updated with its new name.
To delete a Tag, click the dustbin icon where applicable. Don't worry - the suggestion will not be deleted but the Tag will be removed.