evaluagent

Getting started with evaluagent CX permissions

Alex Richards

Get help on everything you need to know about EvaluAgent CX

EvaluAgent CX

Understanding & Using Sentiment in Conversations

Understanding & Using xNPS [BETA]

Understanding and Using Audio Metrics

Setting up for success: Call Transcription

Understanding & Using xMetrics

Understanding Out-The-Box Insight Topics and Line Items

CX Metrics & Conversational Insights evaluagent CX automatically analyses your conversations to s...

CX Metrics & Conversational Insights

Building Text Analytics Topics with Gen AI

How do I build a GenAI-based Insight Topic - evaluagent CX Smart Intelligence

How do I build a Text Analytics-based Insight Topic - evaluagent CX Smart Intelligence

Building Insight Topics Insight Topics are applied across 100% of your analysed conversations to ...

Building Insight Topics

EvaluAgent CX: How to evaluate a conversation using SmartScore

EvaluAgent CX: How to use the SmartScore Change Report

EvaluAgent CX Testing Console: How to test Insight Topics and Automated Line Items

EvaluAgent CX: Adding Automated Line Items to a Scorecard / Building a blended scorecard

Building & Using a Blended Scorecard A Blended Scorecard combines manual line items (evaluated by...

Building & Using a Blended Scorecard

evaluagentCX: How do I build an Gen AI-based Line Item

evaluagentCX: How do I build a Text Analytics-based Line Item

Building Automated Line Items Automated Line Items are added to scorecards and run during the eva...

Building Automated Line Items

Feature Requests

Arrange a demo

Main Website

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.