How do I manage Notifications?
Required Permissions
Required Permissions:
Manage notifications (
admin.notification.settings) — to access Settings > Notification settings and configure events
Getting There
Go to Settings > Notification settings.
From here, you can select which events you want to notify users about. Only events linked to modules you have access to are visible — as your organisation enables more modules, more notifications appear.
To keep things organised, notifications are grouped into category tabs (Quality, Coaching, Feedback, E-Learning, Community, Analytics, Integrations, General). Click a tab to see what's available for each category.
Editing Notification Settings
For each notification you can configure:
SLA: how much time a user has to act on the notification before its service-level agreement is breached. Users see an "at risk" banner on the card when the deadline is within 24 hours, and a "breached" banner once it's passed.
Notify in System: when on, users get the notification in their in-app Notifications panel.
Notify by Email: when on, users get an email as well as the in-app notification. Users with no email address on their profile only receive in-app notifications.
Changes save automatically.
Previewing Notifications
Click View on any row to preview the notification. The preview shows:
In-App notification — a representation of the card your users will see, including the category icon, colour, age, title, message, and any action button. This matches the new Notifications panel design.
Email notification — the email subject, message body, and call-to-action button (if email is switched on for this notification)
Workplace Chat notification — the message that will be posted to Microsoft Teams or Slack (if the integration is switched on for this notification)
Use the preview to check exactly what users will see before turning a notification on for everyone.
What Your Users See
When you switch a notification on, users see it in the Notifications panel that opens from the bell icon at the top of every page. The panel has separate sections for pinned and snoozed notifications, supports search and filter by category, and groups repeated notifications of the same type by day to reduce clutter.
For a walkthrough of the end-user experience, see How do Notifications work?.