Before setting up the Red Box integration, it is important to set up your users in evaluagent following the Add New User guide.

To avoid confusion once the import process begins, please ensure you set the 3rd Party ID for each agent shown in the screenshot below. This field is accessible under Advanced Settings when adding a user within evaluagent and should be populated with the Agent's Extension held within Redbox.

Alternatively, if the Extension is not available within Red Box, the following Red Box fields can be used as the unique identifier:

agentId agentName channelName extensionName traderName traderId extension console callerNumber callerName calledNumber calledName calledName2

​Navigation prompt

Go to CONVERSATIONS > Click Integrations > Click the Platforms tab > Select the Redbox tile

By following the navigation prompt, you will be directed to the following screen, where you will be prompted to enter the following details which can be obtained via your Red Box Account Manager.

You will need these four pieces of information: