Introduction
As an extra level of protection for your data, you can control and audit when EvaluAgent can access your tenant.
Users with the General Permissions > can Grant Support Access permission can grant EvaluAgent audited access to your tenant data.
By following the navigation prompt, you'll be directed to the following screen
Here you can Grant Access using the button to switch the feature on, and Revoke Access utilising the button to switch the feature off.
A new permission has been created under the 'General Permissions' section called 'can Grant Support Access'.
Auditing Actions
When an EvaluAgent Support member accesses your tenant, the reason for access will be recorded upon login; this would typically include a support ticket reference. The captured information is then available for review within the Audit Logs, and by default, every session is audited and accessible under Reporting > Audit Log.
For more information on the audit log, please see our guide, .