How do I configure general feedback topics?
Overview
General feedback topics categorise feedback by subject matter, making it easier to filter and report on specific areas. Topics help organise feedback into meaningful categories like "Communication Skills", "Product Knowledge", or "Customer Empathy".
Getting there
Go to Settings > Feedback Settings > click the General Feedback Topics tab
The system includes several default topics. You can also create your own.
Creating a new topic
Click the Add general feedback topic button
Enter the topic name and description in the modal
Click Submit
The new topic will be added to your list of active general feedback topics.
Managing topics
Active topics are available for selection when providing general feedback, and you can report on them too
Inactive topics are hidden from the selection dropdown but existing feedback with those topics remains visible
To hide a topic, click the Active pill to change it to Inactive
To reactivate, click the Inactive pill
How topics work for users
When sending general feedback:
If no topics are configured -- The topic dropdown does not appear
If one topic exists -- It may be pre-selected automatically
If multiple topics exist -- Users select a topic before sending feedback
Common topic examples
Communication Skills
Product Knowledge
Problem Solving
Customer Empathy
Process Adherence
Team Collaboration
Time Management
Quality of Work
Best practices
Create meaningful categories -- Topics should represent distinct areas you want to track
Keep the list manageable -- Too many topics can make selection difficult
Use clear names -- Topics should be self-explanatory
Review usage periodically -- Deactivate topics that are rarely used
Align with training -- Match topics to your training programmes for better insights