Custom Dashboards - Beta Quick Start Guide
Note:This quick start guide is for customers who are participating in the custom dashboard beat trials. If you are no...
How do I create and manage root cause groups?
Navigation prompt Go to REPORTING> Click Line Item Performance > Click the tab Root Cause Groups Root Cause Group...
How do I report on root causes?
Navigation prompt Go to REPORTING> Click Line Item Performance > Click the tab Root Causes Root Cause Reporting...
Line Item Groups
Navigation prompt Go to REPORTING > click Line item performance Line item groups, enables you to report on lin...
How to use the KPI report
Navigation prompt Go to REPORTING > click KPI report The KPI report is where you can build and export reports ...
How to use the Dashboard
Navigation prompt Click the HOME icon from anywhere within the platform. The Dashboard is your first stop over...
How to use the Insights report
Navigation prompt Go to REPORTING > Click Insights
How to use the Quality Performance report
Navigation prompt Go to REPORTING > click Quality Performance The Quality Performance report is where you can ...
How to use the Line Item Performance report
Navigation prompt Go to REPORTING > click Line item performance
How to use the Category Performance report
Navigation prompt Go to REPORTING > click Category performance report
How to use the Calibration Performance report
Navigation prompt Go to REPORTING > click Calibration performance The Calibration Performance report provides ...
How to use the Evaluator Performance report
Navigation prompt Go to REPORTING > click Evaluator performance
How to use the CX Performance Report
Navigation prompt Go to REPORTING > click CX Performance The CX Performance feature and reporting is a great w...
How to use the Data Exporter
Navigation prompt Go to REPORTING > click Exporter .
How to use the Audit Log
Navigation prompt Go to REPORTING > click Audit log .