Discover how to utilise our ticket filtering and insight tools
How do I view Conversation Sentiment? [BETA]
Sentiment Analytics - [BETA] Good to know... For interested parties, we're delighted to now offer Sentiment Analysis ...
How do I filter imported contacts?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters Once your contacts are being importe...
How do I view the distribution of meta-data linked to my imported contacts?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters > Click the Insights tab
How do I select which meta-data tags I see in EvaluAgent?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters Typically, contacts imported from a co...
How do I redact sensitive personal data in tickets?
Navigation prompt Go to CONVERSATIONS > Click Entities & Redaction The Entities & Redaction feature is designe...
How do I quickly search for words and phrases in my fetched contacts?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters If you configure your integration as...