How do I view Conversation Sentiment? [BETA]

Sentiment Analytics - [BETA] Good to know... For interested parties, we're delighted to now offer Sentiment Analysis ...

How do I filter imported contacts?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters   Once your contacts are being importe...

How do I view the distribution of meta-data linked to my imported contacts?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters > Click the Insights tab

How do I select which meta-data tags I see in EvaluAgent?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters Typically, contacts imported from a co...

How do I redact sensitive personal data in tickets?

Navigation prompt Go to CONVERSATIONS > Click Entities & Redaction   The Entities & Redaction feature is designe...

How do I quickly search for words and phrases in my fetched contacts?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters   If you configure your integration as...