Discover how to utilise our ticket filtering and insight tools
Getting Started with the manual conversation import feature
In this guide, you will learn about the manual conversation import feature and how to use it to import conversations ...
How do I view Conversation Sentiment? [BETA]
Sentiment Analytics - [BETA] Good to know... For interested parties, we're delighted to now offer Sentiment Analysis ...
How do I filter imported contacts?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters Once your contacts are being importe...
How do I view the distribution of meta-data linked to my imported contacts?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters > Click the Insights tab
How do I select which meta-data tags I see in EvaluAgent?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters Typically, contacts imported from a co...
How do I redact sensitive personal data in tickets?
Navigation prompt Go to CONVERSATIONS > Click Entities & Redaction The Entities & Redaction feature is designe...
How do I quickly search for words and phrases in my fetched contacts?
Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters If you configure your integration as...