How do I edit the phrases used to encourage agent-feedback during evaluation?

Navigation prompt Go to SETTINGS > Click Feedback settings > click the Quality feedback tab By following the nav...

How do I edit the phrases used to encourage evaluator-feedback as part of a calibration session?

Navigation prompt Go to SETTINGS > Click Feedback settings > click the Calibration feedback tab By following the...

How do I edit the phrases used on general feedback?

Navigation prompt Go to SETTINGS > Click Feedback settings > click the General feedback tab By following the nav...

How do I configure general feedback topics?

Navigation prompt Go to SETTINGS > Click Feedback settings > click the General feedback topics tab By following ...