How do I view an evaluation?

Navigation prompt Go to EVALUATE > Click Completed evaluations By following the navigation prompt, you'll be dir...

How do I query a QA result?

Getting started We understand that, where quality scores are used as a performance management (and bonus) metric, it'...

How do I review and process a query?

Introduction Queried evaluations remain published in reports, but their status in the Completed Evaluations Table is ...

How do I send an evaluation for review (before it's published)?

Getting started It's sometimes necessary for managers or senior quality analysts to review evaluations before they ar...

How do I review an evaluation before it's published?

Introduction Evaluations submitted for review do not appear in any reports, but they do appear in the completed evalu...

How do I edit an evaluation?

Navigation prompt Go to EVALUATE > Click Completed evaluations By following the navigation prompt, you'll be dir...