How do I view an evaluation?
Go to EVALUATE > Click Completed evaluations
By following the navigation prompt, you'll be dir...
How do I query a QA result?
We understand that, where quality scores are used as a performance management (and bonus) metric, it'...
How do I review and process a query?
Queried evaluations remain published in reports, but their status in the Completed Evaluations Table is ...
How do I send an evaluation for review (before it's published)?
It's sometimes necessary for managers or senior quality analysts to review evaluations before they ar...
How do I review an evaluation before it's published?
Evaluations submitted for review do not appear in any reports, but they do appear in the completed evalu...
How do I edit an evaluation?