How to add multiple evaluations to a conversation

What is the multiple evaluation functionality? This functionality gives you the ability to carry out several evaluati...

How do I award (or remove) a badge (BETA)

Please note: this feature is currently in BETA. Badges are a great way to recognise agents who have gone the extra m...

How do I manually create and assign a contact to evaluate?

Navigation prompt Go to EVALUATE > Click Add a contact to evaluate By following the navigation prompt, you'll be...

How do I enable Agents to self-evaluate and/or calibrate?

Why do it? Empowering agents to occasionally evaluate one of their own contacts is a great way to engage those team m...

How do I evaluate a contact?

Step 1: Select a contact to evaluate If you want to dive straight in and start evaluating contacts, you can very quic...

How do I evaluate an end-to-end Customer Experience (CX)?

Introduction Our Customer Experience (CX) feature enables you to measure the performance of end-to-end customer exper...

How do I delete or re-assign a contact?

Navigation prompt Go to EVALUATE > click Contacts to evaluate   By following the navigation prompt, you'll be ta...