Logo
Submit a request Sign in
  1. EvaluAgent
  2. Settings
  3. Quality Settings

Quality Settings

  • How do I enable acknowledgement on quality evaluations?
  • How do I configure scorecard/reporting labels?
  • How do I create prompts to help evaluators select the right types of contacts to evaluate?
  • How do I create data-capture (non-scored) questions?
  • How do I create my own customised scoring templates for line items / questions?
  • How do I edit the words used to describe System Evaluation Outcome?
  • How do I configure my own Manual Evaluation Outcomes?
  • How do I configure how the system treats line items/questions scored as "Not Applicable" or "Auto-fail"?
  • How do I configure what results users / agents see?
  • How can I hide the evaluator's name from agents?
  • How do I limit the number of evaluations that can be assigned to an agent or evaluator?
Logo
EvaluAgent is a registered trademark of SocialRel8 Ltd. in the United Kingdom and/or other countries
Useful Links
  • Main Website
  • Log in
  • Arrange a demo
Quick links
  • View Guides
  • Community
  • Feature requests
How to contact EvaluAgent
  • support@evaluagent.com
  • Submit request
© EvaluAgent.
Powered by Zendesk