How do I enable acknowledgement on quality evaluations?

This article will show you how to acknowledge evaluations, and report on acknowledged evaluations.   Head over to th...

How do I configure scorecard/reporting labels?

Getting started Go to Quality Settings in the Settings menu and click the Labels tab. From here, there are four type...

How do I create prompts to help evaluators select the right types of contacts to evaluate?

Getting started Go to Quality settings in the Settings menu and click the Prompts tab. From here, you can add any nu...

How do I create data-capture (non-scored) questions?

Getting started Go to Quality Settings in the Settings menu and click the Data capture questions tab. Here, you can ...

How do I create my own customised scoring templates for line items / questions?

Getting started Go to Quality Settings within the main Settings menu...   ....and click the Line item scoring tab.  ...

How do I edit the words used to describe System Evaluation Outcome?

Getting started Go to Quality Settings in the Settings menu and click the Evaluation Outcome tab. If Evaluation Outc...

How do I configure my own Manual Evaluation Outcomes?

Getting started Go to the Settings menu and select Quality settings and click the Evaluation Outcome tab and scroll d...

How do I configure how the system treats line items/questions scored as "Not Applicable" or "Auto-fail"?

Getting started Go to Quality Settings in the Settings menu and click the General tab. Here, you can configure how t...

How do I configure what results users / agents see?

Getting started Go to the Settings menu and Quality settings.  Then click on the General tab Some clients only wish t...

How can I hide the evaluator's name from agents?

Getting started Go to the Quality settings in the Settings menu and click on the Workflow tab. The option highlighted...