Quality Settings
- How do I configure scorecard/reporting labels?
- How do I create prompts to help evaluators select the right types of contacts to evaluate?
- How do I create data-capture (non-scored) questions?
- How do I create my own customised scoring templates for line items / questions?
- How do I edit the words used to describe System Evaluation Outcome?
- How do I configure my own Manual Evaluation Outcomes?
- How do I configure how the system treats line items/questions scored as "Not Applicable" or "Auto-fail"?
- How do I configure what results users / agents see?
- How do I limit the number of evaluations that can be assigned to an agent or evaluator?