Understanding & Using xNPS [BETA]

Please note, xNPS is currently within a closed BETA. To add xNPS to your account, please register your interest here....

Setting up for success: Call Transcription

The potential use cases for Call Transcription within evaluagent are huge. By transcribing calls > text, we can mine ...

Understanding Out-The-Box Insight Topics and Line Items

What are Out-The-Box Insight Topics and Automated Line Items? Our core evaluagentCX plan aims to give you a taster of...

Understanding & Using Sentiment in Conversations

What is Sentiment? All conversations that are imported into Evaluagent via an integration as a full fetch ticket will...

Understanding and Using Audio Metrics

What are Audio Metrics? All conversations with a voice call associated with them and imported into Evaluagent via an ...