EvaluAgent CX Testing Console: How to test Insight Topics and Automated Line Items

Prerequisites To complete this help guide, you must have the following:  You must have Smart Intelligence, SmartScor...

EvaluAgent CX: Adding Automated Line Items to a Scorecard / Building a blended scorecard

Prerequisites To complete this help guide, you must have the following:  EvaluAgent CX enabled on your account Permi...

EvaluAgent CX: How to evaluate a conversation using SmartScore

Prerequisites To complete this help guide, you must have the following:  EvaluAgent CX must be enabled on your accou...

EvaluAgent CX: How to use the SmartScore Change Report

Prerequisites In order to complete this help guide, you must have the following:  EvaluAgent CX Plan You need the pe...