How do I set up the Assembled integration?

Navigation prompt Go to CONVERSATIONS > Click Integrations > Click the WFM Integrations tab > Select Assembled  ...

How do I view Conversation Sentiment? [BETA]

Sentiment Analytics - [BETA] Good to know... For interested parties, we're delighted to now offer Sentiment Analysis ...

How do I filter imported contacts?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters   Once your contacts are being importe...

How do I view the distribution of meta-data linked to my imported contacts?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters > Click the Insights tab

How do I select which meta-data tags I see in EvaluAgent?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters Typically, contacts imported from a co...

How do I redact sensitive personal data in tickets?

Navigation prompt Go to CONVERSATIONS > Click Entities & Redaction   The Entities & Redaction feature is designe...

How do I quickly search for words and phrases in my fetched contacts?

Navigation prompt Go to CONVERSATIONS > Click Imported contacts & filters   If you configure your integration as...

How to set up the Freshservice integration

Navigation prompt Go to CONVERSATIONS > Click Integrations > Click the Platforms tab > Select the Freshservice til...

How do I integrate with Talkdesk

Navigation prompt Go to CONVERSATIONS > Click Integrations > Click the Platforms tab > Select the Talkdesk tile ...

How do I set up the Five9 integration?

Navigation prompt Go to CONVERSATIONS > Click Integrations > Click the Platforms tab > Select Five9     Five9 In...

How do I integrate with RedBox?

Step 1: Adding Agents and Configuring the 3rd Party ID Field Before setting up the Red Box integration, it's importan...

How do I integrate with Genesys Cloud

Navigation prompt Go to CONVERSATIONS > Click Integrations >  Select the Genesys Cloud tile   The Genesys Cloud in...

How Do I integrate with Injixo Workforce Management?

Navigation prompt Go to CONVERSATIONS > Click Integrations > Click the WFM Integrations tab > Select the Injixo ti...

How do I allow users to upload & attach calls or tickets to evaluations?

Navigation prompt Go to CONVERSATIONS > Click Integrations > Click the File upload tab By following the navigati...

How do I set-up SFTP to import calls and/or tickets?

Navigation prompt Go to CONVERSATIONS > Click Integrations > Click the File upload tab By following the navigati...

The EvaluAgent API

API documentation Link your BA platform(s) to fetch EvaluAgent data by connecting to the EvaluAgent API. Populate yo...

How do I integrate with Slack or MS Teams?

Navigation prompt Go to CONVERSATIONS > click Integrations > click the Workplace chat platforms tab  By followin...