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Everything you need to know about third-party platform integrations, SFTP, filtering imported contacts and our API

Imported contacts & filters

How do I filter imported contacts?

How do I view the distribution of meta-data linked to my imported contacts?

How do I select which meta-data tags I see in EvaluAgent?

How do I redact sensitive personal data in tickets?

How do I quickly search for words and phrases in my fetched contacts?

Integrations: Platforms

How do I integrate with Genesys Cloud

How do I integrate with Amazon Connect?

How do I integrate with Zendesk?

How do I integrate with Freshdesk?

How do I integrate with Salesforce?

How do I integrate with Freshchat?

See all 15 articles Integrations: File upload

How do I allow users to upload & attach calls or tickets to evaluations?

How do I set-up SFTP to import calls and/or tickets?

Integrations: API

The EvaluAgent API

Integrations: Workplace chat platforms

How do I integrate with Slack or MS Teams?