Find out how to maximise your performance with EvaluAgent's powerful reporting suite.
How to access reporting data from an agent's profile
You can access key performance and feedback data all in one place by accessing an agent's profile. Consolidated repor...
Getting Started with the Conversation Analytics exporter
In this guide, you will learn about the Conversation Analytics report feature and how to generate reports in the plat...
Controlling who can build & edit SmartView Custom Dashboards
The following guide describes how to grant and revoke the required permissions to allow users to create and edit thei...
Selecting your default dashboard experience
When you first enter EvaluAgent, your home page is set to the default dashboard view. The classic EvaluAgent dashboa...
SmartView Custom Dashboards: Creating & Managing Widgets
Introduction: Widgets are the tiles that make up your dashboard. Each widget will be a visual representation of a met...
SmartView Custom Dashboards: Creating & Managing Dashboards
Building the dashboard grid To create a dashboard you first need to generate the empty dashboard grid. This blank gri...