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How do I create a lesson?
Navigation prompt Go to E-LEARNING > Click Create By following the navigation prompt, training team administrato...
How do I upload a SCORM course?
How do I style & format lesson content?
Introduction Learn how to style text, upload videos & images and attach files to your lessons. The following is a lis...
How do I create a library of re-usable questions for lesson quizzes?
Navigation prompt Go to E-Learning > Click Create > Select Question library By following the navigation prompt, ...
How do I manually assign a lesson to a user?
Getting started To manually assign a Lesson, you have two options: Option 1 - Assign a lesson as an Action created w...
How does the system auto-assign lessons?
Introduction You can configure the platform to automatically assign lessons to agents based on their underperformance...
How do training administrators track lesson assignments?
Navigation prompt Go to E-LEARNING > Click Track By following the navigation prompt, training team administr...
How do learners & managers track & access lessons?
Navigation prompt Go to ACTIONS AND 1-TO-1 > Click 1-to-1 records & actions > Click the Lessons tab By followi...
What is My Learning Area?
Navigation prompt Go to E-LEARNING > Click My learning area By following the navigation prompt, you'll be direct...
