- How do I configure scorecard/reporting labels?
- How do I create prompts to help evaluators select the right types of contacts to evaluate?
- How do I create data-capture (non-scored) questions?
- How do I create my own customised scoring templates for line items / questions?
- How do I edit the words used to describe System Evaluation Outcome?
- How do I configure my own Manual Evaluation Outcomes?
- See all 9 articles
Coach & Feedback Settings
- How do I edit the phrases used to encourage agent-feedback during evaluation?
- How do I edit the phrases used to encourage evaluator-feedback as part of a calibration session?
- How do I edit the phrases used on general feedback?
- How do I configure general feedback topics?
- How do I configure coaching topics?