Getting started with Settings
- How do I enable acknowledgement on quality evaluations?
- How do I configure scorecard/reporting labels?
- How do I create prompts to help evaluators select the right types of contacts to evaluate?
- How do I create data-capture (non-scored) questions?
- How do I create my own customised scoring templates for line items / questions?
- How do I edit the words used to describe System Evaluation Outcome?
- See all 11 articles
- Open API
- How do I upload a specific call recording or contact record?
- SFTP: How do I bulk-upload call / contact records and recordings?
- How do I set-up & configure an integration?
- ZAPIER: How do I integrate my CRM/Chat platform using Zapier?
- AIRCALL - How do I Integrate with Aircall?
- See all 8 articles