Get help on everything you need to know about EvaluAgent CX
Getting started with evaluagent CX permissions
evaluagent CX brings together a cohesive conversation evaluation process with the efficiency of Text Analytics/GenAI ...
EvaluAgent CX Testing Console: How to test Insight Topics and Automated Line Items
Prerequisites To complete this help guide, you must have the following: You must have Smart Intelligence, SmartScor...
EvaluAgent CX: Adding Automated Line Items to a Scorecard / Building a blended scorecard
Prerequisites To complete this help guide, you must have the following: EvaluAgent CX enabled on your account Permi...
EvaluAgent CX: How to evaluate a conversation using SmartScore
Prerequisites To complete this help guide, you must have the following: EvaluAgent CX must be enabled on your accou...
EvaluAgent CX: How to use the SmartScore Change Report
Prerequisites In order to complete this help guide, you must have the following: EvaluAgent CX Plan You need the pe...
Understanding & Using xNPS [BETA]
Please note, xNPS is currently within a closed BETA. To add xNPS to your account, please register your interest here....
Setting up for success: Call Transcription
The potential use cases for Call Transcription within evaluagent are huge. By transcribing calls > text, we can mine ...
Understanding Out-The-Box Insight Topics and Line Items
What are Out-The-Box Insight Topics and Automated Line Items? Our core evaluagentCX plan aims to give you a taster of...
Understanding & Using Sentiment in Conversations
What is Sentiment? All conversations that are imported into Evaluagent via an integration as a full fetch ticket will...
Understanding and Using Audio Metrics
What are Audio Metrics? All conversations with a voice call associated with them and imported into Evaluagent via an ...
How do I build a GenAI-based Insight Topic - evaluagent CX Smart Intelligence
Navigation prompt Go to Analytics > Click Manage topics More detail can be found within our Conversation Analy...
How do I build a Text Analytics-based Insight Topic - evaluagent CX Smart Intelligence
evaluagentCX: How do I build a Text Analytics-based Line Item
Navigation prompt Go to Analytics > Click Manage topics By following the navigation prompt, you'll be directed ...
evaluagentCX: How do I build an Gen AI-based Line Item