Skip to main content
Articles in this section
How to access reporting data from an agent's profile Getting Started with the Conversation Analytics exporter (beta) Controlling who can build & edit SmartView Custom Dashboards Selecting your default dashboard experience SmartView Custom Dashboards: Creating & Managing Widgets SmartView Custom Dashboards: Creating & Managing Dashboards Introducing SmartView Custom Dashboards How do I create and manage root cause groups? How do I report on root causes? Line Item Groups See more

How to use the Calibration Performance report

Written by Matthew Jones
  • Updated
Navigation prompt
Go to REPORTING > click Calibration performance

 

The Calibration Performance report provides all of the information you need about your evaluators that relate to the calibration sessions they have attended.  Here, you can track the number of sessions attended across any date range and identify those evaluators that are most calibrated and those that could benefit from further support to help become more aligned with the wider quality team.

 

Related articles

Comments

0 comments

Please sign in to leave a comment.

Powered by Zendesk