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Getting Started with the manual conversation import feature How do I view Conversation Sentiment? [BETA] How do I filter imported contacts? How do I view the distribution of meta-data linked to my imported contacts? How do I select which meta-data tags I see in EvaluAgent? How do I redact sensitive personal data in tickets? How do I quickly search for words and phrases in my fetched contacts?

How do I filter imported contacts?

Written by Matthew Jones
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Once your contacts are being imported into EvaluAgent via an integration, custom filters enable you to quickly access any types of contact based on operational teams and/or by the meta-data that is associated with them using the custom fields that are present in your CRM or other contact management system.


These filters are particularly beneficial in displaying those contacts/contact types that you want to prioritise for QA in any part of your organisation.

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