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How to use the CX Performance Report

Written by Matthew Jones
  • Updated
Navigation prompt
Go to REPORTING > click CX Performance

 

The CX Performance feature and reporting is a great way to track performance of case management or customer journeys that are of importance to you organisation.

Here you can create individual cases and link all of the associated customer interactions that have taken place with your agents which can be evaluated to give you a clear view of the overall performance of any customer cases or journeys.

 

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