Articles in this section How to access reporting data from an agent's profile Getting Started with the Conversation Analytics exporter Controlling who can build & edit SmartView Custom Dashboards Selecting your default dashboard experience SmartView Custom Dashboards: Creating & Managing Widgets SmartView Custom Dashboards: Creating & Managing Dashboards Introducing SmartView Custom Dashboards How do I create and manage root cause groups? How do I report on root causes? Line Item Groups See more