EvaluAgent offers a powerful, open API to our customers. To enable you to connect securely you will need to create an API Key and Secret.
When do I need to use the API Key?
There are a number of different scenarios where the API Key is required;
- When interacting with the EvaluAgent Open API
- Setting up EvaluAgent's App for use inside the Freshdesk Platform
- Setting up EvaluAgent's App for use inside the Zendesk Platform
- Setting up you Zapier Integration
Creating an API Key
From the Conversations menu, select the Integrations option.
Once this page loads, you should then select the API tab (shown below)
You can then go ahead and press the "Create new API Key" button. You'll then be prompted to enter a suitable name for the API Key so you can reference it again in the future.
For this example, I've name the key "Freshdesk Connection" as I'm going to use these API keys to connect the EvaluAgent Freshdesk app so I can view evaluation data within Freshdesk.