Great news!

Our new Coach & Feedback is now available and packed with really useful features:

Best practice feedback and coaching

Design and build your own feedback and coaching forms or choose from our library of best practice templates based on industry-recognised GROW, OSKAR, and CLEAR models.

What’s more, EvaluAgent guides coaches through a simple process of recapping and selecting focus items for today before documenting the conversation and agreeing on next steps.

Get more value from quality results and customer feedback

Focus attention on the skills and knowledge gaps that have the biggest impact on improving customer experience and operational efficiency. Easily access quality results from within the platform or upload performance data and documentation as the focus of a coaching session.

Motivate the front-line

Provide everyone with access to their very own performance dashboard, feedback and coaching logs. Inspire agents to take ownership of their development by prompting them to reflect and acknowledge feedback and coaching conversations.

Measure and document

Measure, track and ensure that coaching and feedback is happening, and everyone involved in the process is properly supported.

With everything stored within a secure GDPR-compliant platform, EvaluAgent can be used to support formal HR and performance management procedures too - No loose paper in sight!

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To get a feel for how the Coach & Feedback App works and how it could help you drive improvements across your contact centre, take a look around Coach Form Builder and Coach & Feedback

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