Getting started

EvaluAgent Coach & Feedback includes a wide range of functions that allow you to use quality data and other performance data to coach and support your agents.

To get started, go to Coach & Feedback

When you first land in the module, you'll be taken to the Feedback screen


From here, you can complete the following tasks via the Feedback screen

Coaching sessions

From here, you can also complete the following tasks via the Coaching Sessions screen

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