How do I upload a specific call recording or contact record?

Introduction

This feature allows permitted users to upload and attach a specific call recording or contact record to a contact or evaluation in EvaluAgent. If you wish to bulk upload call / contact records, then please refer to the guide: SFTP: How do I import call / contact records, meta-data and recordings? for more information

Getting started

Go to Integration settings to reveal the following screen

When your account is first switched on, this feature defaults to the Inactive status. If you wish to activate this feature on your account, simply click the Inactive button to turn it Active.

mceclip0.png

File storage & archiving

All files uploaded to the platform will only be retained for 90 days, even when attached to an evaluation.

Uploading and attaching files to contact or evaluations

Users with the permission to upload/view files (See roles & permissions) can attach a call-recording or a contact record to a contact or evaluation in a number of places. 

(1) When manually creating a contact to evaluate or calibrate

(2) On evaluations in the completed evaluations table

 

(3) When viewing an individual evaluation

mceclip1.png

Access Uploaded files (call recordings)

Once attached to a contact or evaluation, Users with the permission to view files can access a file attached to an evaluation by clicking the view / attach file option on the View evaluation screen to reveal a media player that will play the call recording or or a PDF viewer that will present the contact record.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.