Go to Quality and select the Calibrate menu to reveal the Calibration sessions table. Then, click to Open the calibration session you wish to start...
Please note: You can only open and manage sessions where you are the facilitator.
On clicking Open, the following screen appears...
Here, you can access / enter the following information:
- View how each invitee has blind scored the contact to help facilitate a conversation about scoring
- View any and all feedback that was added by the invitees and edit the feedback to generate calibrated feedback. Access line item guidelines to help ensure everyone understands the expected standards for each score outcome
- Following (sometimes heated) conversation, select the calibrated score
- Add any feedback for each participant
- Add any general notes relating to the session
- Take a register of attendance
You can Save the session at any time to return and complete at a later date.
Once you are happy that all information has been entered correctly, simply press the Submit button.
On submit, the session details and results are submitted to the Calibration Performance Report
In the case where the session was focused on a previously completed evaluation, you will not be offered the option to submit the calibrated result to the wider suite of performance reports since the evaluation result has already been reported on and the objective of the session is not to correct a previously published evaluation.
In the case where the session was focused on a contact that has not been evaluated previously, since no evaluation result exists in any reports prior to the calibration session being published, you will be offered the option to submit the calibrated result to the wider suite of performance reports