You can add a section at any time during the scorecard creation/editing process.
Once you have completed the first step in building your scorecard and you have added the scorecard details, you have the option to add the first section or a line item
To add a section, you have two choices
- To add a brand new section, simply click add the first section
- To copy and insert a section from an existing scorecard, click select an existing section/line item
Option 1: Add a brand new section
In the pop-up window that appears after clicking add the first section link, add a title for the section; add a Description (optional) and decide whether to allow an Evaluator to add agent-feedback to this section during evaluation.
Option 2: Copy and insert a section from an existing scorecard
In the pop-up window that appears after clicking select an existing section / line item, follow two simple steps: Firstly, select an existing scorecard and the section(s) /you wish to copy and paste to this scorecard...
Secondly, review your selections and then click 'Add to scorecard'
Alternatively, if your scorecard doesn’t contain any sections, you can simply start adding line items/questions. How do I add line items to a scorecard?
Don’t worry, if you decide to add sections after you’ve started adding line items, simply click Add section at the bottom of the scorecard
In this scenario, any line items that have been added already will automatically be assigned to a generic Section entitled “General” which you can then edit.