Please note that Feedback is not available for the Starter Plan. By following the navigation prompt, you'll be directed to the following screen
Here, you can
- Select the feedback topic from the list of general feedback topics you configured in Feedback settings
- Select the recipient or recipients you wish to receive the feedback. You can send the feedback to one person or as many people as you wish. The recipient(s) can be anyone in any role and the options in the drop-down are self-explanatory.
- Add "positive", "neutral", and/or "negative" sentiment feedback. Don't worry, we know those aren't quite the right words to use - the three sentiment options are just to enable you to classify feedback to help focus and prioritise feedback and coaching interventions. In feedback settings, you can configure the words and phrases used to elicit general feedback
- Select other people to notify about the feedback. Add as many people as you like by clicking their names on the drop-down.
Subject to the notification settings you have configured, the Agent (and any additional people you have copied into the feedback) will be notified automatically via a system notification service and/or an email.
Calling out "Positive" feedback for wider recognition
If you have integrated EvaluAgent with Slack or MS Teams, then you will also be prompted to share any positive feedback in a channel of your choice. As soon as you enter positive feedback, the option to share to a channel appears at the bottom of the feedback modal (as highlighted below).
The resulting post appears in Slack like this...