The EvaluAgent-Zendesk Integration enables you to:
- Automatically fetch and present Zendesk tickets in EvaluAgent that meet your configured filters.
- Select and assign Zendesk tickets for evaluation.
- Access the underlying Zendesk ticket during evaluation and from the evaluation result screen via a link back to Zendesk. (So long as the User has access and permissions set in Zendesk).
- Push an evaluation result back into Zendesk allowing your Zendesk Users to access a quality result linked to a ticket.
- Manually request a Zendesk ticket to be evaluated.
Setting up your Zendesk Integration
Click on the Integrations option in the Conversations menu...
...then select Zendesk from the list of available integrations.
You'll then be directed to the following screen, where you'll be prompted to Authenticate with Zendesk by entering your Zendesk subdomain and clicking Authenticate.
You'll then be taken into Zendesk to confirm authenticate the integration with EvaluAgent.
Simply Allow the integration and you'll be redirected back to EvaluAgent to Configure options available for the integration before commencing the import process.