How do I configure how the system treats line items/questions scored as "Not Applicable" or "Auto-fail"?

Navigation prompt

Go to SETTINGS > click Quality settings > click the General tab

By following the navigation prompt, you'll be directed to the following screen

Here, you can configure how the system treats line items/questions scored as "Not applicable" or "Auto-fail".

Not Applicable

If Not applicable is set to be "converted to a score of "1", then any line items marked as Not applicable will be converted to a system "Pass" with a top score of 1 when calculating an Evaluation Quality Score.

NOTE: You may have decided to use a different title for what the system treats as a pass.

Alternatively, if Not applicable it is set to be "removed from calculations", then any line items marked as Not applicable will be ignored (as if they weren't on the scorecard at all) when calculating an Evaluation Quality Score.

Auto-fails

If a line item tagged with the auto-fail option is scored as a system "Fail" (or lower) during an evaluation, then, irrespective whether or not the Evaluation Quality Score exceeds the scorecard pass rate, the Evaluation Outcome will be FAIL.

For this specific outcome scenario, here you can choose whether; (a) the Evaluation Quality Score is set to 0%; or, (b) the underlying Evaluation Quality Score is retained and published in reports.