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How can I hide the evaluator's name from agents?

Written by Alex Richards
  • Updated
Navigation prompt
Go to SETTINGS > Click Quality settings > click the Workflow tab
 

The option highlighted will provides the option to hide the name of the evaluator from an agent.

Screenshot_052421_032959_PM.jpg

This will affect the following areas:

  • Quality evaluations
  • Quality feedback
  • Notifications

The name of the evaluator will simply be replaced with a dash (-) when the agent is viewing their evaluation or feedback.

Notifications will also use a different form of words that excludes the name of the evaluator:

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