Getting started

EvaluAgent Feedback includes a wide range of functions that allow you to generate, share, report and analyse feedback to agents and managers

To get started, go to Feedback menu option in the Navigation bar.

The following menu options will be available to you (Depending on your configured Role & Permission's)

Review Quality Feedback

You can find out more information the Quality Feedback screen with our user guide on Viewing and Analysing quality feedback.

Review General Feedback

You can find out more information the General Feedback screen with our user guide on Viewing and Analysing general feedback

Send General Feedback

To find out more about sending general feedback to any user please see our guide here.

Further Reading

There is an additional guide on Acknowledging feedback