EvaluAgent Feedback includes a wide range of functions that allow you to generate, share, report and analyse feedback to agents and managers
To get started, go to Feedback menu option in the Navigation bar.
The following menu options will be available to you (Depending on your configured Role & Permission's)
Review Quality Feedback
You can find out more information the Quality Feedback screen with our user guide on Viewing and Analysing quality feedback.
Review General Feedback
You can find out more information the General Feedback screen with our user guide on Viewing and Analysing general feedback
Send General Feedback
To find out more about sending general feedback to any user please see our guide here.
There is an additional guide on Acknowledging feedback