To get started, Go to Quality
Step 1: Find and select the evaluation you wish to delete
Select the Completed evaluations menu option and filter the list of evaluations by Evaluation date, Agent, and/or Evaluator
Step 2: Click Delete
Once you have found the evaluation you are looking for, click the Burger menu on the row of the evaluation you wish to delete and then click Delete.
On confirm, the evaluation will be deleted from all reports. However, for auditing purposes, deleted evaluations remain visible in the exporter report / table.
Please Note: We advise that only a small controlled group of Administrators are granted permission to edit and delete evaluations. Once published, evaluations are made available in reports such that when evaluations are edited or deleted, reports and results will be refreshed to reflect the changes made using this function.