How can I hide the evaluator's name from agents?

Getting started

Go the Quality Settings and click on the Workflow tab.

The bottom option will give option to hide the name of the evaluator from an agent.

mceclip0.pngThis will affect the following areas:

- Quality evaluations
- Quality feedback
- Notifications

The name of the evaluator will simply be replaced with a dash (-) when the agent is viewing their evaluation or feedback.


Notifications will also use a different form of words that excludes the name of the evaluator:


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