Go to Quality Settings and click the General settings tab
Here, you can configure how the system treats line items/questions scored as "Not applicable" or "Auto-fail".
If Not applicable is set to be "treated as a pass", then any line items marked as Not applicable will be converted to a system "Pass" when calculating an Evaluation Quality Score.
NOTE: You may have decided to use a different title for what the system treats as a pass.
Alternatively, if Not applicable it is set to be "removed from calculations", then any line items marked as Not applicable will be ignored (as if they weren't on the scorecard at all) when calculating an Evaluation Quality Score.
If a line item tagged with the auto-fail option is scored as a system "Fail" (or lower) during an evaluation, then, irrespective whether or not the Evaluation Quality Score exceeds the scorecard pass rate, the Evaluation Outcome will be FAIL.
For this specific outcome scenario, here you can choose whether; (a) the Evaluation Quality Score is set to 0%; or, (b) the underlying Evaluation Quality Score is retained and published in reports.