Go to Feedback Settings and click the Quality Feedback tab
When building a scorecard, you can decide whether to prompt evaluators to add feedback on specific line items, sections and/or at the end of the evaluation.
When adding feedback, the evaluator chooses the sentiment of the feedback (positive/ neutral/negative) and then adds the relevant feedback.
Here, you can configure the words used to define the sentiment of all feedback types. You can also separately configure the prompts used to elicit line item/section/evaluation feedback.