How do I contact evaluagent support?

If you're encountering an issue with evaluagent and need support, it's important to provide detailed information to help the support team resolve your issue quickly. Here’s a step-by-step guide on how to contact evaluagent support and what to include to ensure your request is handled efficiently.

Step-by-Step Guide:

1. Open Your Email Client: Start by opening your preferred email client (Outlook, Gmail, etc.).

2. Compose a New Email: Click on "Compose" or "New Email" to start drafting your support request.

3. Send to the Correct Address: In the "To" field, enter the EvaluAgent support email: support@evaluagent.com

4. Include a Clear Subject Line: Use a descriptive and clear subject line to indicate the issue. This will help the support team prioritize and route your request properly. Examples:

   • "Issue with report generation – Reports not loading"
   • "Error message when accessing dashboard"
   • "Unable to log into my account – Urgent"

5. Write a Detailed Description: In the body of the email, include:

   • A brief description of the problem
   • Steps you’ve taken so far to resolve the issue
   • Any error messages or issues you’ve noticed
   • The time and date the issue occurred

6. Attach Relevant Files:

   • Screenshots: Capture any error messages or parts of the screen that are not working as expected.
   • Screen Recordings: If applicable, provide a screen recording showing the issue step-by-step. This can be very helpful in recreating the problem.
   • To attach files, simply drag and drop the screenshots/recordings into the email or use the "Attach File" option.

7. Send the Email: Once you’ve written the description and attached the files, double-check everything and hit "Send."

Example Email Format:

To: support@evaluagent.com
Subject: Unable to Generate Performance Reports – "Error Code 503"

Body:
Hi Team,

I am encountering an issue where I am unable to generate performance reports. Every time I try to generate a report, I receive an error message saying "Error Code 503". This started happening today around 2:00 PM.

I have tried refreshing the page, clearing my browser cache, and using a different browser, but the issue persists.

Attached are some screenshots showing the error message and a screen recording of the steps leading up to the error.

Please let me know if you need any additional information to help resolve this issue.

Thank you for your help!

Best regards,
[Your Name]
[Your Organisation]

Tips:

• Make sure to check your spam/junk folder for any responses from evaluagent Support.
• Provide as much detail as possible, as this helps speed up the investigation.