The Leaderboard feature is where the excitement of competition comes to life. Here, you can track your team's progress, compare your awards with others, and celebrate your achievements. Here's what you can expect:
Leaderboard for each team: Drive healthy competition with leaderboards dedicated to each team.
Leaderboard information: Configure your view by setting constraints on how many team members you see on either side of your position.
View previous leaderboards: Compare past performance and track your team's progress.
Position indicators: Identify each team member's position within the leaderboard.
Position movement indicators: Track the rise and fall of team members' positions with movement indicators.
Points earned: See the points earned by each team member during the current leaderboard period.
Anonymity support: Profiles with anonymity enabled will display as such, maintaining privacy.
Now, let's explore the functionality of the Leaderboard feature in more detail.
Driving healthy competition with leaderboards is achieved by several exciting features. We detail these features and how to use them in the descriptions below.
Selecting a team
If you are a manager viewing the leaderboard, you will see a team selector allowing you to select any of the teams you manage. You can only view your team’s leaderboard if you are a team member.
To see other leaderboards:
A leaderboard is rich with information about the team rankings and team member effort across engagements. Some of the information displayed on the leaderboard is configured by the administrator, and some by team members. We provide insight into each leaderboard component below, including what can be modified through various settings.
If you view the leaderboard as a team member, you will see the team name on each of the team member’s information rows. You will be able to veiw your team’s board only.
If you view as a manager, the team name is visible in the team selector. You will also see the team name on each member row.
If you select a parent group or team encompassing multiple teams, you will see the team name vary on a team member row according to who is in which team.
Next period refresh countdown
To stay informed about when the leaderboard will refresh for the next period, a countdown timer resides at the top of the leaderboard. The administrators set the leaderboard period, which will repeat for each time unless the period is altered. At the conclusion of a leaderboard period, a new leaderboard is created, and the rankings and points totals of the previous leaderboard are preserved to recognise the effort made by the team.
Leaderboard date range
The refresh period of the leaderboard will determine the date range displayed on each leaderboard. This date range provide a way to distinguish the leaderboard period, which is generally associated with a week-by-week or month-by-month cycle.
Viewing previous leaderboards
You can view your teams' previous leaderboards navigating between the previous and next buttons. These provide a view of how your performance has changed over time and provide a baseline from which to measure your current ranking movement.
To view previous leaderboards:
To access leaderboards from the past, select the "Previous" button at the top-left of the leaderboard. If this button is inactive, your team may not have any past leaderboards.
From past leaderboards, to move back to the more recent leaderboards, select the “Next” button at the top-right of the leaderboard. If this button is inactive, you will be on the most recent leaderboard for your team.
Team member rank
Each team member will be ranked by the points they have been awarded since the start of the leaderboard period. The team member who has been awarded the most points will rank number one, whereas the team member awarded the least will be the lowest rank in the team.
Displaying the rank encourages team members to engage with EvaluAgent to accumulate points, ultimately leading to better-quality conversations.
Viewable rank constraints
The administrator can define how many team members are displayed above and below you to ensure your focus is on achievable improvements.
For example, if the settings are configured to five team members above and five below you, and you are ranked position 10, you will see positions 9 to 5 above you and 11 to 15 below you.
If you view the leaderboard as a manager, you will see the entire team without the viewable rank constraints.
Rank movement indicator
Rank movement indicators provide a quick method to determine the rank change from the previous leaderboard period.
Four indicators recognise rank movement:
Positive number: movement up the board, suggesting an improved rank since the last period.
Negative number: movement down the board, suggesting a lower rank than the last period.
Dash: rank is the same compared to the last period.
Star: you are a new team member and need a previous leaderboard rank to compare against.
Team profile information
Each team member on the leaderboard displays their avatar/photo next to their name to make them identifiable and the board a lot more exciting. You will see some creative avatars.
If a team member has opted for an anonymous profile, you will see a generic avatar alongside “Anonymous name”. They will also see a generic avatar and “Anonymous name” against all other team members.
If you're a manager, you can click on a team member's name and go to their profile for more details.
Your points earned during the leaderboard period are displayed on the right of your leaderboard place. You aim to earn more points than the team member ahead of you and climb the board.